Call Center Manager
Directly supervise and coordinate the activities of clerical and administrative support workers.
At a Glance
Call Center Manager earns an average of $79,334/yr. Typical education: Bachelor's degree. Experience: 3.3 years. Top skills: Call Center Experience, Leadership, Customer Service.
$79,334/yr
Bachelor's degree
3.3 years
15
Parent Occupation (O*NET)
First-Line Supervisors of Office and Administrative Support Workers
Median Wage
$66,140/yr
Growth (2024-34)
-0.3%
Education
High school diploma or equivalent
Skills & Requirements
Specialized Skills (10)
Call Center Experience
Billing
Performance Improvement
Performance Management
Performance Review
Collections
Selling Techniques
Continuous Improvement Process
Sales Management
Auditing
Common Skills (20)
Leadership
Customer Service
Coaching
Operations
Sales
Communication
Management
Verbal Communication Skills
Professionalism
Supervision
Influencing Skills
Accountability
Microsoft Office
Team Performance Management
Motivational Skills
Problem Solving
Safety Assurance
Related Specializations
Other specialized occupations in this field. Many share overlapping skills, making lateral moves more accessible.
Related Pages
Frequently Asked Questions
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