Technical Support Engineer / Analyst
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
At a Glance
Technical Support Engineer / Analyst earns an average of $55,379/yr. Typical education: Bachelor's degree. Experience: 3.2–3.6 years. Top skills: Troubleshooting (Problem Solving), Communication, Technical Support.
$55,379/yr
Bachelor's degree
3.2–3.6 years
96
Parent Occupation (O*NET)
Computer User Support Specialists
Median Wage
$60,340/yr
Growth (2024-34)
-3.7%
Education
Some college, no degree
Skills & Requirements
Specialized Skills (13)
Technical Support
Desktop Support
Active Directory
Operating Systems
Computer Hardware
Help Desk Support
Peripheral Devices
Microsoft Windows 7
Customer Support
Local Area Networks
Windows Servers
Issue Tracking
Computer Science
Common Skills (16)
Troubleshooting (Problem Solving)
Communication
Customer Service
Problem Solving
Microsoft Office
Information Technology
Management
Self-Motivation
Detail Oriented
Operations
Interpersonal Communications
Organizational Skills
Research
Certifications (1)
CompTIA A+
Related Specializations
Other specialized occupations in this field. Many share overlapping skills, making lateral moves more accessible.
Related Pages
Frequently Asked Questions
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