Help Desk Technician / Analyst
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
At a Glance
Help Desk Technician / Analyst earns an average of $37,523/yr. Typical education: Bachelor's degree. Experience: 2.4–2.9 years. Top skills: Help Desk Support, Troubleshooting (Problem Solving), Customer Service.
$37,523/yr
Bachelor's degree
2.4–2.9 years
97
Parent Occupation (O*NET)
Computer User Support Specialists
Median Wage
$60,340/yr
Growth (2024-34)
-3.7%
Education
Some college, no degree
Skills & Requirements
Specialized Skills (14)
Help Desk Support
Technical Support
Active Directory
Operating Systems
Microsoft Windows 7
Computer Hardware
Issue Tracking
Desktop Support
Peripheral Devices
Remote Desktop Services
Microsoft 365
Technical Issues
Phone Support
Computer Science
Common Skills (14)
Troubleshooting (Problem Solving)
Customer Service
Communication
Information Technology
Problem Solving
Microsoft Office
Operations
Management
Detail Oriented
Organizational Skills
Prioritization
Research
Certifications (2)
CompTIA A+
CompTIA Security+
Related Specializations
Other specialized occupations in this field. Many share overlapping skills, making lateral moves more accessible.
Related Pages
Frequently Asked Questions
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