Automotive Customer Service Representative
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
At a Glance
Automotive Customer Service Representative earns an average of $29,515/yr. Typical education: High school or GED. Experience: 2 years. Top skills: Customer Service, Valid Driver's License, Communication.
$29,515/yr
High school or GED
2 years
9
Parent Occupation (O*NET)
Customer Service Representatives
Median Wage
$42,830/yr
Growth (2024-34)
-5.5%
Education
High school diploma or equivalent
Skills & Requirements
Specialized Skills (11)
Good Driving Record
Cost Estimation
Vehicle Inspection
Operating Systems
Service Management
Database Systems
Keys And Locks
Permanent Resident Cards
Invoicing
Customer Complaint Resolution
Effective Communication
Common Skills (18)
Customer Service
Communication
Sales
Greeting Customers
Management
Multitasking
Planning
Business Ethics
Personal Integrity
Strong Work Ethic
Rapport Building
Confidentiality
Punctuality
Computer Literacy
Coordinating
Ethical Standards And Conduct
Certifications (1)
Valid Driver's License
Related Pages
Frequently Asked Questions
Want to build these skills?
Sign up to find courses that teach these skills, track your progress, and build a skills passport aligned to Automotive Customer Service Representative.
Get Started Free