Computer User Support Specialists
Computer and Mathematical (15-1232)
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
$60,340/yr
-3.7%
41
Some college, no degree
Skills & Requirements
Skills (35)
Speaking
Talking to others to convey information effectively.
Reading Comprehension
Understanding written sentences and paragraphs in work-related documents.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Complex Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Writing
Communicating effectively in writing as appropriate for the needs of the audience.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Learning Strategies
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making.
Service Orientation
Actively looking for ways to help people.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Instructing
Teaching others how to do something.
Operations Monitoring
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Troubleshooting
Determining causes of operating errors and deciding what to do about it.
Systems Analysis
Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Time Management
Managing one's own time and the time of others.
Coordination
Adjusting actions in relation to others' actions.
Operation and Control
Controlling operations of equipment or systems.
Systems Evaluation
Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Quality Control Analysis
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Persuasion
Persuading others to change their minds or behavior.
Negotiation
Bringing others together and trying to reconcile differences.
Operations Analysis
Analyzing needs and product requirements to create a design.
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
Installation
Installing equipment, machines, wiring, or programs to meet specifications.
Mathematics
Using mathematics to solve problems.
Programming
Writing computer programs for various purposes.
Equipment Maintenance
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Repairing
Repairing machines or systems using the needed tools.
Technology Design
Generating or adapting equipment and technology to serve user needs.
Management of Material Resources
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Equipment Selection
Determining the kind of tools and equipment needed to do a job.
Science
Using scientific rules and methods to solve problems.
Management of Financial Resources
Determining how money will be spent to get the work done, and accounting for these expenditures.
Knowledge (33)
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Telecommunications
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Design
Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Building and Construction
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Philosophy and Theology
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Physics
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Geography
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Sociology and Anthropology
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
History and Archeology
Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Foreign Language
Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Chemistry
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Therapy and Counseling
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Biology
Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Fine Arts
Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Abilities (52)
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension
The ability to read and understand information and ideas presented in writing.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Near Vision
The ability to see details at close range (within a few feet of the observer).
Written Expression
The ability to communicate information and ideas in writing so others will understand.
Information Ordering
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Deductive Reasoning
The ability to apply general rules to specific problems to produce answers that make sense.
Speech Clarity
The ability to speak clearly so others can understand you.
Speech Recognition
The ability to identify and understand the speech of another person.
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Inductive Reasoning
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Fluency of Ideas
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Category Flexibility
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Perceptual Speed
The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Selective Attention
The ability to concentrate on a task over a period of time without being distracted.
Finger Dexterity
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Flexibility of Closure
The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Visualization
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Originality
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Far Vision
The ability to see details at a distance.
Time Sharing
The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Arm-Hand Steadiness
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Manual Dexterity
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Mathematical Reasoning
The ability to choose the right mathematical methods or formulas to solve a problem.
Memorization
The ability to remember information such as words, numbers, pictures, and procedures.
Speed of Closure
The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Visual Color Discrimination
The ability to match or detect differences between colors, including shades of color and brightness.
Number Facility
The ability to add, subtract, multiply, or divide quickly and correctly.
Control Precision
The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Wrist-Finger Speed
The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
Static Strength
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Extent Flexibility
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Trunk Strength
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without "giving out" or fatiguing.
Auditory Attention
The ability to focus on a single source of sound in the presence of other distracting sounds.
Multilimb Coordination
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Dynamic Strength
The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
Hearing Sensitivity
The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Depth Perception
The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
Response Orientation
The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
Rate Control
The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.
Reaction Time
The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
Gross Body Coordination
The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
Stamina
The ability to exert yourself physically over long periods of time without getting winded or out of breath.
Explosive Strength
The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.
Gross Body Equilibrium
The ability to keep or regain your body balance or stay upright when in an unstable position.
Spatial Orientation
The ability to know your location in relation to the environment or to know where other objects are in relation to you.
Peripheral Vision
The ability to see objects or movement of objects to one's side when the eyes are looking ahead.
Sound Localization
The ability to tell the direction from which a sound originated.
Night Vision
The ability to see under low-light conditions.
Dynamic Flexibility
The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Speed of Limb Movement
The ability to quickly move the arms and legs.
Glare Sensitivity
The ability to see objects in the presence of a glare or bright lighting.
Technology (262)
Apache Hadoop
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Apache Cassandra
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Ansible software
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Amazon Web Services AWS software
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Amazon Redshift
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AJAX
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Adobe Photoshop
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The MathWorks MATLAB
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Teradata Database
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Adobe Creative Cloud software
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Swift
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Structured query language SQL
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Spring Framework
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Spring Boot
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Splunk Enterprise
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Ruby
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Apache Hive
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Microsoft SQL Server Reporting Services SSRS
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Microsoft SQL Server Integration Services SSIS
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Microsoft SQL Server
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Microsoft SharePoint
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Microsoft Project
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Microsoft PowerShell
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Microsoft PowerPoint
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Microsoft Outlook
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Microsoft Office software
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Microsoft Excel
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Microsoft Azure software
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Microsoft ASP.NET
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Microsoft Active Server Pages ASP
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Microsoft Active Directory
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Microsoft Access
Category: Data base user interface and query software | Hot Technology
Microsoft .NET Framework
Category: Development environment software | Hot Technology
MEDITECH software
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Marketo Marketing Automation
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Linux
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JUnit
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jQuery
Category: Object or component oriented development software | Hot Technology
JavaScript Object Notation JSON
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JavaScript
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Hypertext markup language HTML
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Hibernate ORM
Category: Object oriented data base management software | Hot Technology
Google Docs
Category: Word processing software | Hot Technology
Google Angular
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Google Android
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GitHub
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Git
Category: File versioning software | Hot Technology
Transact-SQL
Category: Data base user interface and query software | Hot Technology
Category: Web page creation and editing software | Hot Technology
Extensible markup language XML
Category: Enterprise application integration software | Hot Technology
ESRI ArcGIS software
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Epic Systems
Category: Medical software | Hot Technology
Elasticsearch
Category: Data base management system software | Hot Technology
Eclipse IDE
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Docker
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Django
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Dassault Systemes SolidWorks
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Cisco Webex
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Chef
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Cascading style sheets CSS
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C
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Bentley MicroStation
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Bash
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Autodesk Revit
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Autodesk AutoCAD
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Atlassian JIRA
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Atlassian Confluence
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Apple macOS
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Apple iOS
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Apache Tomcat
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Apache Subversion SVN
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Apache Kafka
Category: Development environment software | Hot Technology
Red Hat Enterprise Linux
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Python
Category: Object or component oriented development software | Hot Technology
Puppet
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PostgreSQL
Category: Object oriented data base management software | Hot Technology
PHP
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Perl
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Oracle PL/SQL
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Oracle Database
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Zoom
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NoSQL
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Yardi software
Category: Data base user interface and query software | Hot Technology
Node.js
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MySQL
Category: Data base user interface and query software | Hot Technology
MongoDB
Category: Data base management system software | Hot Technology
UNIX Shell
Category: Operating system software | Hot Technology
Microsoft Word
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Microsoft Windows Server
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Microsoft Windows
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Microsoft Visual Studio
Category: Development environment software | Hot Technology
UNIX
Category: Operating system software | Hot Technology
Microsoft Visual Basic for Applications VBA
Category: Development environment software | Hot Technology
Microsoft Visual Basic
Category: Development environment software | Hot Technology
Microsoft Visio
Category: Process mapping and design software | Hot Technology
Microsoft Teams
Category: Project management software | Hot Technology
Firewall software
Category: Network security and virtual private network VPN equipment software
Operating system software
Category: Operating system software
Google Sites
Category: Web page creation and editing software
3M Post-it App
Category: Word processing software
Active directory software
Category: Internet directory services software
Adobe ActionScript
Category: Development environment software
Adobe Distiller
Category: Desktop publishing software
Adobe Dreamweaver
Category: Web page creation and editing software
Drupal
Category: Web platform development software
Dynamic hypertext markup language DHTML
Category: Web platform development software
Element management software
Category: Administration software
Encryption software
Category: Transaction security and virus protection software
Enterprise JavaBeans
Category: Web platform development software
Enterprise resource planning ERP software
Category: Enterprise resource planning ERP software
Event log monitor software
Category: Operating system software
Ext JS
Category: Web platform development software
Extensible hypertext markup language XHTML
Category: Web platform development software
FileMaker Pro
Category: Data base user interface and query software
Flipgrid
Category: Video creation and editing software
Fund accounting software
Category: Accounting software
Geographic information system GIS software
Category: Geographic information system
Google Classroom
Category: Project management software
Google Drive
Category: Cloud-based data access and sharing software
Google Meet
Category: Video conferencing software
Help desk software
Category: Helpdesk or call center software
Hewlett Packard HP-UX
Category: Operating system software
Hewlett Packard LoadRunner
Category: Program testing software
Human resource management software HRMS
Category: Human resources software
IBM Cognos Impromptu
Category: Business intelligence and data analysis software
IBM Domino
Category: Communications server software
IBM InfoSphere DataStage
Category: Enterprise application integration software
IBM Notes
Category: Electronic mail software
IBM Power Systems software
Category: Enterprise system management software
IBM WebSphere
Category: Cloud-based management software
Information systems integration software
Category: Information retrieval or search software
Integrated development environment IDE software
Category: Development environment software
Internet browser software
Category: Internet browser software
iPro
Category: Data base user interface and query software
Job control language JCL
Category: Operating system software
KornShell
Category: Operating system software
LAMP Stack
Category: Web platform development software
LexisNexis
Category: Information retrieval or search software
License management software
Category: License management software
LogMeIn GoToMeeting
Category: Video conferencing software
LogMeIn GoToWebinar
Category: Network conferencing software
Lucid IQ CMP
Category: Data base user interface and query software
Mac HelpMate
Category: Access software
McAfee
Category: Transaction security and virus protection software
Media storage management software
Category: Storage networking software
Microsoft ActiveX
Category: Object or component oriented development software
Microsoft ASP.NET Core MVC
Category: Web platform development software
Microsoft Dynamics
Category: Enterprise resource planning ERP software
Microsoft Dynamics GP
Category: Enterprise resource planning ERP software
Microsoft Exchange
Category: Electronic mail software
Microsoft OneNote
Category: Word processing software
Microsoft Publisher
Category: Desktop publishing software
Microsoft Visual Basic Scripting Edition VBScript
Category: Development environment software
Microsoft Volume Shadow Copy Service
Category: Backup or archival software
Microsoft Windows Pre-installation Environment
Category: Operating system software
MicroStrategy
Category: Business intelligence and data analysis software
Migration software
Category: Platform interconnectivity software
Moodle
Category: Computer based training software
Nagios
Category: Network monitoring software
National Instruments LabVIEW
Category: Development environment software
Nearpod
Category: Multi-media educational software
NetSuite ERP
Category: Enterprise resource planning ERP software
Network directory services software
Category: Internet directory services software
NortonLifeLock cybersecurity software
Category: Transaction security and virus protection software
Objective C
Category: Object or component oriented development software
Operating system monitoring software
Category: Operating system software
Oracle Business Intelligence Enterprise Edition
Category: Business intelligence and data analysis software
Oracle E-Business Suite Financials
Category: Financial analysis software
Oracle Fusion Applications
Category: Enterprise resource planning ERP software
Oracle Fusion Middleware
Category: Enterprise application integration software
Oracle Hyperion
Category: Enterprise resource planning ERP software
Oracle JavaServer Pages JSP
Category: Web platform development software
Oracle JD Edwards EnterpriseOne
Category: Enterprise resource planning ERP software
Oracle JDBC
Category: Data base user interface and query software
Oracle Solaris
Category: Operating system software
Oracle Taleo
Category: Human resources software
Oracle WebLogic Server
Category: Application server software
ParentSquare
Category: Desktop communications software
Password management software
Category: Authentication server software
Patch management software
Category: Configuration management software
Perforce Helix software
Category: Configuration management software
Personal computer diagnostic software
Category: Program testing software
Poll Everywhere
Category: Presentation software
Qlik Tech QlikView
Category: Business intelligence and data analysis software
Quest Erwin Data Modeler
Category: Metadata management software
Red Hat WildFly
Category: Application server software
Relational database management software
Category: Data base management system software
Remote control software
Category: Desktop communications software
Remote install server software
Category: Network operation system software
Ruby on Rails
Category: Web platform development software
Sage 50 Accounting
Category: Accounting software
Salesforce Visualforce
Category: Graphical user interface development software
SAP Business Objects
Category: Enterprise resource planning ERP software
SAP Crystal Reports
Category: Data base reporting software
Schoology
Category: Computer based training software
Seesaw
Category: Multi-media educational software
Skype
Category: Desktop communications software
SmugMug Flickr
Category: Graphics or photo imaging software
Software asset management SAM software
Category: Data base user interface and query software
SolarWinds
Category: Cloud-based protection or security software
Stac Software ReachOut
Category: Desktop communications software
StataCorp Stata
Category: Analytical or scientific software
Supervisory control and data acquisition SCADA software
Category: Industrial control software
Symantec LiveState
Category: Backup or archival software
Symantec Norton Utilities
Category: Filesystem software
Symantec pcAnywhere
Category: Desktop communications software
Tax software
Category: Accounting software
Ubuntu
Category: Operating system software
Unified modeling language UML
Category: Requirements analysis and system architecture software
Veritas NetBackup
Category: Backup or archival software
Virtual private networking VPN software
Category: Network security and virtual private network VPN equipment software
Virus scanning software
Category: Transaction security and virus protection software
VMware
Category: Clustering software
Voice over internet protocol VoIP system software
Category: Internet protocol IP multimedia subsystem software
Wireshark
Category: Network monitoring software
YouTube
Category: Video creation and editing software
Advanced business application programming ABAP
Category: Object or component oriented development software
Apache Ant
Category: Development environment software
Apache Groovy
Category: Object or component oriented development software
Apache HTTP Server
Category: Portal server software
Apache Pig
Category: Data base management system software
Apache Solr
Category: Data base management system software
Apache Struts
Category: Web platform development software
Apple Final Cut Pro
Category: Video creation and editing software
Atlassian Bamboo
Category: Enterprise application integration software
Automated installation software
Category: Configuration management software
Blackboard software
Category: Data base user interface and query software
Blink
Category: Instant messaging software
Calendar and scheduling software
Category: Calendar and scheduling software
Call center software
Category: Helpdesk or call center software
Cisco IOS
Category: Operating system software
Citrix cloud computing software
Category: Access software
Common business oriented language COBOL
Category: Development environment software
Configuration management software
Category: Configuration management software
CrossTec NetOp Remote Control
Category: Desktop communications software
Customer information control system CICS
Category: Transaction server software
Dartware InterMapper
Category: Network monitoring software
Dassault Systemes CATIA
Category: Computer aided design CAD software
Data entry software
Category: Data base user interface and query software
Database software
Category: Data base user interface and query software
Defect tracking software
Category: Program testing software
Delphi Technology
Category: Financial analysis software
Deployment software
Category: Configuration management software
Desktop partitioning software
Category: Filesystem software
Disaster recovery software
Category: Backup or archival software
Domain name system DNS
Category: Internet directory services software
Dropbox
Category: Cloud-based data access and sharing software
Work Activities (41)
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Updating and Using Relevant Knowledge
Keeping up-to-date technically and applying new knowledge to your job.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Interpreting the Meaning of Information for Others
Translating or explaining what information means and how it can be used.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Monitoring Processes, Materials, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Analyzing Data or Information
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Thinking Creatively
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Inspecting Equipment, Structures, or Materials
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Providing Consultation and Advice to Others
Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Training and Teaching Others
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Developing Objectives and Strategies
Establishing long-range objectives and specifying the strategies and actions to achieve them.
Judging the Qualities of Objects, Services, or People
Assessing the value, importance, or quality of things or people.
Developing and Building Teams
Encouraging and building mutual trust, respect, and cooperation among team members.
Performing Administrative Activities
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Estimating the Quantifiable Characteristics of Products, Events, or Information
Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Scheduling Work and Activities
Scheduling events, programs, and activities, as well as the work of others.
Controlling Machines and Processes
Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Repairing and Maintaining Electronic Equipment
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money.
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Handling and Moving Objects
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Selling or Influencing Others
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Repairing and Maintaining Mechanical Equipment
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks.
Performing General Physical Activities
Performing general physical activities includes doing activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
Operating Vehicles, Mechanized Devices, or Equipment
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Staffing Organizational Units
Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Work Styles (21)
Dependability
A tendency to be reliable, responsible, and consistent in meeting work-related obligations.
Achievement Orientation
A tendency to establish and maintain personally challenging work-related goals, set high work-related standards, and exert high effort toward meeting those goals and standards.
Intellectual Curiosity
A tendency to seek out and acquire new work-related knowledge and obtain a deep understanding of work-related subjects.
Tolerance for Ambiguity
A tendency to be comfortable with ambiguity and uncertainty at work.
Initiative
A tendency to be proactive and take on extra responsibilities and tasks that may fall outside of one's required work role.
Adaptability
A tendency to be open to and comfortable with change, new experiences, or ideas at work.
Self-Confidence
A tendency to believe in one's work-related capabilities and ability to control one's work-related outcomes.
Perseverance
A tendency to exhibit determination and resolve to perform or complete tasks in the face of difficult circumstances or obstacles at work.
Leadership Orientation
A tendency to lead, take charge, offer opinions, and provide direction at work.
Humility
A tendency to be modest and humble when interacting with others at work.
Stress Tolerance
A tendency to cope and function effectively in stressful situations at work.
Sincerity
A tendency to be genuine and sincere in interactions with others at work, without concern for personal gain or self-interest.
Empathy
A tendency to show concern for others and be sensitive to others' needs and feelings at work.
Self-Control
A tendency to remain calm and composed and to manage emotions effectively in response to criticism or difficult situations at work.
Cooperation
A tendency to be pleasant, helpful, and willing to assist others at work.
Optimism
A tendency to exhibit a positive attitude and positive emotions at work, even under difficult circumstances.
Social Orientation
A tendency to seek out, enjoy, and be energized by social interaction at work.
Cautiousness
A tendency to be careful, deliberate, and risk-avoidant when making work-related decisions or doing work.
Attention to Detail
A tendency to be detail-oriented, organized, and thorough in completing work.
Integrity
A tendency to be honest and ethical at work.
Innovation
A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.
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